Returns & Exchanges

Message us on WhatsApp with your order details and photos of the product. We may ask for a short video or clear images so we can review the issue properly.

Returns or exchanges are considered for unopened, unworn hair and accessories within 7 days of delivery, provided the item remains in its original condition and packaging. Damaged, incorrect or quality-checked items are reviewed on a case-by-case basis with order details and proof of condition. Approved refunds are issued back to the original payment method once the return is confirmed.